Get Help
If you need help with Oracle Backend for Microservices and AI you can seek help at the following channels:
- E-mail: obaas_ww@oracle.com
- Slack: https://oracledevs.slack.com/archives/C06L9CDGR6Z
- GitHub Issue: https://github.com/oracle/microservices-datadriven/issues
When asking for help please provide the following:
- Which version of Oracle Backend for Microservices and AI are you using?
- Which component(s) do you have an issue with?
- If possible, provide a testcase that shows the issue.
Two utilities will help Oracle diagnose and fix issues you may experience.
The baseline command (Linux only) will collect non-sensitive information about your cluster and can be used to compare the current cluster state with a baseline state. This will help to quickly identify any discrepancies between a stable deployment and the current deployments.
The baseline utility can be run in one of three modes:
baseline
This will write out a file <VERSION>.json by connecting to a kubernetes cluster and evaluating the current configuration. Use the gather option to establish a baseline of a working deployment.
baseline --compare
This will look for a file called <OBAAS_VERSION>.json and write out a new file <OBAAS_VERSION>_current.json of the current configuration. The two files will be compared for differences.
baseline --compare <baselineFile> <currentFile>
This will compare two existing files, generated by the utility.
A script is provided which can help to collect information about the configuration of your environment, logs of platform services, and various other information that may be helpful to diagnose and fix issues. Usage of this script is optional, and you should be aware that it is possible, and likely, that the output of this script may contain private or sensitive information. If you choose to run the script, you must review the contents of the output before providing that output to Oracle or anyone else.