Troubleshooting

If experiencing issues with the Oracle Backend for Microservices and AI; check here for known issues and resolutions.

ORA-28000: The account is locked

Access the database and determine which account has been locked by running the following SQL:

SELECT USERNAME, LOCK_DATE, PROFILE FROM DBA_USERS 
 WHERE ACCOUNT_STATUS='LOCKED'
   AND AUTHENTICATION_TYPE='PASSWORD'
   AND ORACLE_MAINTAINED<>'Y';

Unlock the account by running: ALTER USER <USERNAME> ACCOUNT UNLOCK;

If the account continues to be locked, evaluate the password being used by the service and changes appropriately.